I am very disappointed by the RACS and I want other women to know that this may happen to them.
On the evening of October 15, I was driving to London from Southend with my country 23 years My daughter when my car lost power on the A13.
I stopped and called the RAC. she was At about 7 p.m. my therapist advised me to call The police will take us to a safe place.
He would also have put us on a flatbed truck queue because we both suspected a mechanic wouldn’t be able to fix the problem.
After I was taken to the ramp of a nearby factory I called again and a mechanic was booked. At this point it was 9 pm.
The mechanic arrived an hour later and confirmed that the car had to be picked So I paid the extra £90.
By this time my daughter was upset because she was working in morning, so I asked her for a taxi. This left me alone and I called the RAC to tell them.
All evening I kept calling the customer Services, while everyone My apologies, they gave me a new target for the expected arrival time.
When I was told the truck wouldn’t even be with me Four in the morning, I insisted on speaking to the manager. At this time I was very sad: I was waiting More than seven hours, without food or water And you need a toilet.
My case was escalated and the truck arrived after 3 am. I finally got it home in about 4.30 am.
I thought the RAC would apologize when I complained but their response was ‘sorry I was upset’ and compensation of £30.
Now I worry about taking evening trips or driving long distances on my ownSince I can’t count on my car recovery service.
how much, London
This incident shook your confidence. Reports of long wait times for crash recovery services have risen sharply over the past 3 years and we have reported the poor experiences of other RAC members, including a 62-year-old woman who waited 20 hours for assistance. It’s all not an advertisement for a company that promises “complete peace of mind.” When we brought your case to the company, you properly apologized.
RAC says: “After investigating the crash, it is clear that things went wrong in arranging a flat screen for her vehicle that we really regret. We also fully accept that we should have done a much better job by staying in touch with her during the crash and properly addressing her concerns. When she complained to us. We have taken steps to avoid something similar from happening in the future. We would like to stress that her experience was in no way typical of the high level of service we provide to thousands of our members every day.”
He has agreed to cover your membership costs until your contract expires in May – a gesture of £210 – to refund the callout fee and to do a goodwill gesture of £90, which seems fair.
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