British Jazz is unable to help after her husband’s death | Consumer Affairs

I run a property in a home garden and try to help the 80-year-old vice president in her dealings with British Gas, as she struggles after her husband’s death.

Although the company was informed of the company’s death in March, it appears that its invoices are still emailed to him The account she can’t access.

She doesn’t use the internet, I asked for a paper bill, but nothing happened. I called the bereavement team but they couldn’t help as he said it was a British gas account that had developed. I could not find a contact for Evolve. I’ve emailed everyone I can think of, and followed up by sending hard copies to the complaints department, but no response yet.

This panicked her, despite my assurances that she pays a direct debit, because she can’t keep track of her use, she’s afraid of being cut.

Nor am I able to reassure her that she will receive a £400 government energy bill discount this winter.
Carbon Monoxide ,
Box Hill, Surrey

Another complaint about terrible customer service from a great power supplier.

VP’s situation is likely to be complicated by the closure of Evolve, which was a short-lived online brand run by British gas owner Centrica.

When it closed, all of Evolve’s accounts were simple from British Gas but without access to her husband’s emails, you wouldn’t have the paper proof.

After Centrica chased us down, she reached out to VP and said she had updated her account details: “We have also taken her meter readings and arranged to send her paper data, on request.”

The VP’s request was simple, and the uncertainty surrounding her account added needless anxiety at a time when she was already struggling. Companies need to improve on this.

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